Kids Shoe Warehouse Return Policy

Kids Shoe Warehouse Return Policy

Call us toll free at 603-964-3012 or email us orders@kidsnsites.com to obtain
your Return Authorization number. Returns are to be sent to our affiliate at:

KidsNshoes
Stoneleigh Park Plaza
18 Lafayette Road
North Hampton, New Hampshire 03862

Returns:
A) Kids Shoe Warehouse tries hard to give guidelines on the fit, quality and descriptions of our products. Our wide selection of styles, sizes and brands will have variability in how shoes fit since their is no absolute standard sizing in shoes or clothing. Fit does vary from brand to brand and even from style to style within a brand. Some styles may fit a certain shaped foot better than others so if assistance is needed feel free to call our number (603-964-3012) or email us at orders@kidsnsites.com and we can help recommend to you the proper style and/or size needed based on information you can provide describing your child's feet. Ultimately, it is up to you to determine the best size and fit for your child. When you receive your shipment and need help to verify the fit please give us a call and we can walk you through steps to determine how the shoe should fit your child and how much room is needed for the normal growth. If you need to return shoes we will give you a return authorization number that will help us track your return. We ask that you make your return within (30) thirty days of the purchase date and credit to original credit card will be made (generally within 10 to 14 days) after the shoes have been received and inspected..

B) Kids Shoe Warehouse does not warrant the fit of any footwear. If a question regarding fit arises, returns must be made, unworn, and in the original packaging, within (30) thirty days of the purchase date and credit to original credit card will be made. Shoes not shipped in their original packaging or packaging that is damaged or marred due to improper shipping by the customer is subject to a $5.00 repackaging fee (note: please do not apply tape or labels directly to the boxes, wrap in shipping paper or in shipping cartons please!). Under no circumstances, except in the case of defective footwear, (see "C" below), will worn footwear be accepted, credited, refunded, or exchanged by Kids Shoe Warehouse.

C) Defective Footwear: Kids Shoe Warehouse defines defective footwear as any footwear that is flawed concerning workmanship or materials, and is warranted by the manufacturer. Defective footwear must be returned within (30) thirty days of the purchase date. Returns thought to be defective, will be inspected promptly and if a warranted manufactured defect is found, Kids Shoe Warehouse will gladly replace or exchange the defective footwear. The cost of shipping and handling any footwear determined to have a warranted manufacturer defect, will be the responsibility of Kids Shoe Warehouse. Any footwear determined not to be a warranted manufactured defect, will be returned to the customer promptly, and the cost of shipping will be the sole responsibility of the customer. Kids Shoe Warehouse reserves the right to charge the cost of the returned shipment.

D) After (30) thirty days from purchase date, returns may be accepted by Kids Shoe Warehouse for store credit only. Kids Shoe Warehouse reserves the right to return the shoes to you at your expense or issue a store credit for all returns accepted after thirty (30) days.

E) All returns must have a return authorization from Kids Shoe Warehouse. To obtain a return authorization, you may contact Kids Shoe Warehouse by e-mail or by phone at 603-964-3012. Please DO NOT return shoes to the manufacturer.

F) A Store credit will be issued for all shoes returned to the manufacturer. Kids Shoe Warehouse reserves the right to return all shoes received without a return authorization number, worn or received more than 30 days after purchase date. All shoes accepted will be issued a STORE credit only.

G) Return shipping costs are the sole responsibility of the customer but Kids Shoe Warehouse provides FREE shipping on exchange orders (shipping in 7 to 10 workdays). Exchange orders requiring regular or expedited shipping will need to be processed as a normal order with shipping paid by the customer.

H) Shipping and Handling: In the case of shipping error, Kids Shoe Warehouse will gladly cover the return shipping cost of the item shipped in error (UPS Ground or United States Postal Service standard mail only), as well as the cost to ship the corrected item to the customer. To receive credit for shipping costs you incurred please email Kids Shoe Warehouse at: e-mail. Be sure to keep a copy of your shipping costs until the credit appears on your credit card statement.

I) Upon receipt of the returned merchandise the purchase price of the merchandise will be credited to the original credit card account or refunded if payment was made by check less any applicable shipping or repackaging charges per restrictions above.

Exchanges
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